Terms and Conditions

Welcome to Vita Holidays. Please read these Terms and Conditions carefully before using our website or booking our services. By accessing or using this website, you agree to be legally bound by these terms. If you do not agree, you must discontinue use immediately.

1. DEFINITIONS AND SCOPE

• "Company", "We", "Us", or "Our" refers to Vita Holidays.
• "Customer", "User", "You", or "Your" refers to any individual who visits our website, inquires about services, or books a holiday package.
• "Services" refers to travel planning, holiday packaging, hotel reservations, flight bookings, and related tourism coordination displayed on our platform.

2. BOOKINGS AND RESERVATION CONTRACTS

• Subject to Availability: All itineraries, tour packages, and pricing displayed on the website are invitations to treat. A binding contract is only formed when Vita Holidays issues a formal "Booking Confirmation Invoice" via email.
• Price Variations: Rates quoted on the website are dynamically calculated. They remain subject to change due to unexpected currency fluctuations, fuel surcharges, government taxes, or airline/hotel rate updates until full payment is securely processed.
• Accuracy of Information: You agree to provide accurate and truthful traveler names (matching passports/government IDs). Any amendment charges arising from incorrect names supplied by the user will be borne entirely by the user.

3. PAYMENT TERMS AND FARES

• Advance Schedule: To secure a booking, a non-refundable initial deposit (as indicated during checkout) must be paid. The remaining balance must be paid in full before the specified cut-off date prior to departure.
• Failure to Pay: Failure to clear the outstanding balance by the due date gives Vita Holidays the unconditional right to cancel the booking, forfeit the deposit, and apply applicable vendor cancellation charges.
• Payment Gateways: All online payments are handled securely through third-party encrypted processors. Vita Holidays does not store raw credit/debit card numbers or net banking credentials on its servers.

4. CANCELLATION, MODIFICATION, AND REFUND POLICY

• Written Requests: All cancellations or booking modification requests must be submitted explicitly in writing from the registered email address used during booking.
• Vendor Constraints: Cancellations are governed directly by the underlying rules of our service partners (airlines, cruise lines, hotels, railways).
• Vita Holidays Service Fee: In addition to specific vendor cancellation deductions, Vita Holidays reserves the right to retain a nominal administrative service fee per ticket/package for processing cancellations or amendments.
• Refund Timelines: Approved refunds will be processed back to the original payment source. Refund timelines are subject to banking cycles and third-party vendor clearances, typically taking 7 to 14 business days.

5. PASSPORTS, VISAS, AND TRAVEL DOCS

• User Responsibility: It is the absolute responsibility of the traveler to secure valid passports, visas, immigration clearances, travel insurance, and medical/vaccination certificates required for entry into destination territories.
• Document Validity: Passports must generally possess a minimum validity of six (6) months beyond the intended date of return.
• No Liability for Denial: Vita Holidays acts purely as an intermediary booking agent. We accept zero liability if you are denied boarding, denied a visa, or deported by immigration authorities due to improper documentation.

6. COMPREHENSIVE LIMITATION OF LIABILITY

• Intermediary Agent: Vita Holidays operates strictly as an agent facilitating bookings between customers and independent third-party vendors (airlines, hoteliers, transport operators). We do not own, control, or operate these third-party companies.
• No Direct Liability: Vita Holidays, its directors, employees, or tech partners shall not be held liable for any personal injury, property damage, financial loss, delay, or inconvenience caused by the acts, omissions, bankruptcy, or negligence of any third-party supplier.
• Consequential Damages: In no event will Vita Holidays be liable for any indirect, incidental, or consequential loss, including but not limited to loss of business, missed connections, or lost profits arising out of the use of our services or website.
• Force Majeure: We are legally exempt from fulfilling booking obligations or issuing refunds in the event of Force Majeure circumstances beyond our control. This includes natural disasters, acts of God, war, civil unrest, strikes, government restrictions, pandemics, or sudden border closures.

7. INTELLECTUAL PROPERTY AND WEBSITE USE

• Copyright Notice: All content on this website, including text, custom graphics, proprietary holiday itineraries, logos, and website code, is the intellectual property of Vita Holidays.
• Prohibited Use: You may not copy, scrape, distribute, reproduce, or commercially exploit any website content without our express written permission.

8. GOVERNING LAW AND JURISDICTION

• These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of India.
• Any legal disputes, claims, or proceedings arising out of or in connection with the services of Vita Holidays shall be subject exclusively to the jurisdiction of the local courts where the corporate office of Vita Holidays is officially registered.

9. CONTACT US

For any clarifications regarding these terms, booking modifications, or legal notices, please reach out to us at:

• Email: vitaholidaysindia@gmail.com
• Corporate Office Address: Shop No. 45, First Floor, Bhakta Mata Karma Parisar, RDA Complex, New Rajendra Nagar, Raipur, (C.G.) 492001
• Branch Office (ISBT) Address: Shop No. K06, Ground Floor, ISBT Bus Stand, Ravanbhata, Raipur - 492001